Privacy Policy — How Highbet Keeps Your Information Secure

Highbet only collects the information necessary to provide its services. This falls into two categories — what you provide directly and what is collected automatically.

Information You Provide Directly:

• During registration: full name, date of birth, mobile number, and password.
• During identity verification: photos of your national ID or passport.
• During payment: mobile banking number or bank account details.
• When you contact support: chat messages and emails.

Automatically Collected Information:

• Device type, operating system, and browser version.
• IP address and approximate location (city level).
• Which pages you visited, how long you stayed, and which games you played.
• Date and time of login and logout.

Highbet does not collect data without reason. Every piece of information gathered serves a specific purpose:

Highbet never uses your information for marketing or advertising purposes. Anonymous statistical data may be analyzed to improve service quality, but no personal identity is involved.

Highbet follows the highest industry standards for data protection. Key security layers include:

• Sensitive data stored on our servers is secured with an additional encryption layer.
• Staff only have access to the data they need — no one has permission to view the entire database.
• If a suspicious login is detected, your account is automatically locked and you are notified immediately.
• Data backups are performed regularly and stored in a separate, secure location.

Highbet never sells your personal data. However, limited information may be shared with trusted partners to keep our services running:

• Payment Providers: Information required to process transactions with mobile banking operators such as bKash, Nagad, and Rocket.
• Game Provider: Software providers such as Evolution and Pragmatic Play receive limited data solely for the purpose of operating their games.
• Identity Verification Service: For identity verification during the KYC process.
• Legal Authority: Only when legally compelled to do so by a court order or official investigation.

Highbet uses cookies to keep the platform running properly and to improve your experience. See below for the cookies we use:

You can disable optional cookies at any time through your browser settings. Please note that disabling essential cookies may affect how the platform functions.

You have several rights regarding your personal data at Highbet. To exercise any of them, please reach out to our support team:

Highbet does not retain data longer than necessary. General policy:

• Active Account Data: For as long as your account remains active.
• Closed Account Data: Up to 5 years after account closure (as required by law).
• Transaction Records: 7 years, as required by financial regulations.
• Support Conversations: Deleted 3 years after resolution.
• Security Logs: Automatically deleted after 1 year.

You may also request deletion of your data before the periods above, provided there is no legal requirement to retain it.

Highbet's services are not intended for anyone under the age of 18. We do not knowingly collect data from minors. If we become aware that a minor's data has been collected, the account will be immediately closed and the data deleted.

Highbet may update this Privacy Policy as needed. Before any significant changes, an SMS will be sent to your registered mobile number and a notification will be displayed on the platform.

Continued use of Highbet after any changes takes effect will be considered acceptance of the updated policy. The date of the latest update is always shown at the top of this page.

For any questions about this Privacy Policy or requests regarding your data, please contact Highbet:

• Email: privacy@highbet.im
• Live Chat: 24/7 Support Available in Bangla
• Support Page: Help Center

Data requests are typically processed within 7 business days.