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Simple Answers to the Most Frequently Asked Questions
Depositing at Highbet is simple — it only takes a few minutes to complete
Log in with your username and password. If two-factor authentication is enabled, enter your OTP when prompted.
Click the wallet icon in the top right corner and select 'Deposit'.
BKash, Nagad, Rocket, or Bank Transfer — whichever works best for you.
Enter your preferred amount and submit. Your balance will be updated within seconds.
Withdraw your winnings without any hassle
From the wallet menu, select the 'Withdraw' option.
Enter your mobile banking number or bank account number correctly.
Minimum withdrawal is ৳500. If your KYC is not yet complete, please verify your account first.
Processing is usually completed within 5–15 minutes. You'll receive an SMS notification.
Highbet has become a trusted name in Bangladesh's online betting scene, largely due to its reliable support service. On many platforms, players are left waiting for hours with no response when trying to deposit or withdraw. Highbet is different — support is available around the clock, in Bangla, any time of day or night.
The Highbet Help Center handles thousands of player queries every day. Some players want to know why their deposit is still pending, others need help understanding bonus terms, and some find their screen freezing on their first game — whatever the situation, our team is ready.
From the moment you open your account — whether it's updating your profile, changing your password, or enabling two-factor authentication — the Highbet support team will guide you through every step. New members often aren't sure where to submit their KYC documents. Simply go to Account Settings, select the "Verification" option, and upload a clear photo of your National ID or passport. Verification is usually completed within one business day.
A common question we receive is whether multiple accounts can be created from the same device. The answer is no — Highbet's policy allows only one account per person. If multiple accounts are found, all of them will be closed and any balance may be forfeited.
BKash, Nagad, and Rocket users can deposit directly to Highbet via Send Money. Always note down your transaction number when making a deposit — it's the most important reference if anything goes wrong. Deposits may occasionally take a little longer during peak network hours; if that happens, wait 15 minutes and then reach out via live chat.
One important thing to keep in mind when withdrawing — your first withdrawal should be made using the same method you used to deposit. For bank transfers, double-check that your account number and routing number are correct, as incorrect details can take 3–5 business days to reverse.
The most common bonus question we get is "Why can't I withdraw my bonus?" The reason is that almost all bonuses come with a wagering requirement or playthrough condition. For example, if you receive a ৳100 bonus with a 10x requirement, you'll need to place ৳1,000 in bets before you can withdraw it. The full terms for each bonus are listed on the Rewards page.
Most players in Bangladesh access Highbet on a smartphone. The most common mobile issue is games freezing or cutting out mid-session — usually caused by a full browser cache. Clearing your cache from the browser settings fixes this in most cases. We also recommend using the latest version of Chrome or Firefox.
If your connection drops mid-game and your bet is deducted but no result appears, don't worry. The Highbet system automatically records the outcome of that round. Log back in after a few minutes and your balance will reflect the updated result. If the issue remains, contact support and include a screenshot from around the time it happened.
Highbet will never ask for your password over phone or email. If someone claims to be "Highbet Support" and asks for your password or OTP, it's a scam. Contact us immediately via official live chat and change your password right away. Enabling two-factor authentication (2FA) adds a strong extra layer of protection to your account.
Before contacting support, have these ready: your transaction ID, account username, and the time of the incident. This helps us resolve your issue faster.
| Minimum Deposit | ৳200 |
| Maximum Deposit | ৳1,00,000 |
| Minimum Withdrawal | ৳500 |
| Daily Withdrawal Limit | ৳5,00,000 |
Questions We Get Asked All the Time
Reach our support team through any of the channels below
Click the chat button at the bottom right of any page on the site.
Support@highbet.im — we typically respond within 2–4 hours.
Join our official Telegram channel for updates and support.
For complex issues, open a ticket — our team will investigate thoroughly and get back to you with a resolution.